1. Introduction

These terms and conditions of sale and the “Legal Notices” apply to the online store www.goldenhourengland.com which sells Golden Hour England brand products available for delivery in UK, European Union countries and rest of the world.

Any order placed on the Golden Hour England Online store constitutes full and complete acceptance of these TCS by the customer making the purchase.

These TCS can be printed and are accessible from all pages on the Website. These TCS may be modified at any time, the applicable TCS being those that the Customer accepts when placing his order.

The website www.goldenhourengland.com, which notably presents the Golden Hour England online store, is published by Golden Hour England Limited having its registered offices at 13 Neptune Business Centre, Tewksbury Road, Cheltenham, GL51 9FB, It is registered with the Companies House no 13186039.

“TCS”: refers to these terms and conditions of sale and there schedules.

“Website”: refers to the Website www.goldenhourengland.com and all of its pages.

“Products”: means the Golden Hour brand Products available and sold Golden Hour Online Store.

“Customer(s)”: refers to the Internet user, consumer or non-professional, placing an order for Product(s) on the Website.

“Consumer(s)”: means any adult individual who purchases the Products for purposes which do not fall within the scope of his commercial, industrial, artisanal, self-employed or agricultural activity.

“Non-Professional”: means any legal entity that purchases the Products for non-professional purposes.

“Rest of World”: refers to the rest of the world countries outside of UK.

Golden Hour sells Products online to consumers and non-professionals.

Products are retailed strictly for personal use. The Seller reserves the right not to deliver any order that appears to not be in keeping with personal or non-professional needs, in particular as regards the volume of products ordered, even if the order was initially validated on the Website.

The opening of a customer account and use of the Website are reserved for persons with the legal capacity to contract. By placing an order on the Website, the Customer declares that he has the legally capacity to do so. Golden Hour England cannot be held liable if a minor or a person without the legal capacity to do so purchases a product on the Website without supervision or authorisation. If you have any questions about your order, you can contact Golden Hour England customer service department using our contact form: contact form.

The products offered for sale on the Website are described and presented as accurately as possible (specifications, illustrations, size, composition, etc.).

However, differences in appearance between the Products delivered and the photographs and illustrations featured on the Website do not allow the Product delivered to be considered non-compliant.

Furthermore, depending on the hardware used by the Customer and in particular the graphic settings of the screens used, the illustrations and photographs featured on the Website may appear different to the Products themselves.

Golden Hour England reserves the right to correct any errors or omissions, and to change or update information at any time without notice.

The prices applied are those appearing on the Website at the time of the order.

The Customer is informed that prices are subject to change. The Customer is therefore invited to pay attention to the price in force when placing an order and which is brought to his attention when the product is added to the basket.

Prices will be displayed in Sterling (£) including VAT, and do not take into account the delivery costs for the order (hereinafter the “Delivery Costs”). VAT is indicated. The Customer will be informed of delivery costs on the basket confirmation and order summary pages, before validation and payment of the order.

The Customer can create a customer account by completing a registration form. The Customer undertakes to provide accurate information and to keep said information up to date. Golden Hour England cannot be held responsible for any inaccuracies in the information provided by the Customer, in particular if this results in errors during delivery. The customer account grants access to a personal space which notably allows the Customer to track orders.

However, it is possible to place an order as a guest.

The Customer is invited to select the products he wishes to purchase and add them to the basket by clicking the “add to basket” button. The Customer can delete products from his basket at any time, by clicking on the “basket” icon present at the top right-hand side of all pages on the Website.

The Customer is invited to view the summary of his order by clicking on the “basket” button. At this stage, he can check the order details and identify and correct any errors made when entering data. On this page the Customer can also obtain an estimate of shipping costs by indicating the delivery.

To finalise his order, the Customer must confirm his delivery and billing address, or enter a new delivery address for the Territory and/or a new billing address.

After validating the basket by clicking on the “Proceed to Checkout” button, the Customer can then either pay as a guest or log into his account to complete the payment.

If the Customer chooses to order as a guest, then he must enter his payment details. If the Customer has already created a customer account and has logged onto the Website using this account, this information can be automatically retrieved from his account, only if it has already been saved with the Customer’s consent.

Once payment has been confirmed, the Customer receives an order confirmation email.

The Customer formally accepts the use of email for confirmation by Golden Hour England of the content of the order.

Product offers are subject to stock availability.

Indications on the availability of products are provided at the time the order is placed, on the Product page. If it transpires that, despite Golden Hour England best efforts, the products ordered are no longer available, Golden Hour England will inform the Customer by any means (telephone call or email) at the earliest opportunity.

Depending on the delivery times indicated, the Customer can choose to maintain or cancel his order.

The amount corresponding to the unavailable Product(s) will not be debited from the Customer’s bank account.

Once the order has been validated and paid for, it cannot be cancelled under any circumstances.

Golden Hour England reserves the right to refuse to honour the order in the event of a dispute with the Customer, until said dispute is resolved.

To protect its customers against any attempted online fraud, Golden Hour England reserves the right to refuse to ship orders from untraceable or free email addresses.

Golden Hour England also reserves the right to refuse to ship orders containing invalid telephone numbers.

3. Payment
Payment of the order is made at the time the order is placed, by bank card only. American Express, Visa, Mastercard cards and Paypal are accepted.

Golden Hour England has set up a secure payment system for all orders placed on the Website. Payments are made on an internal platform via a payment service provider – Shopify - which implements 3D Secure measures.

The Customer must enter his card number, its expiry date and the CVV.

Following payment confirmation, the Customer will be redirected to a 3D secure page asking him to enter a code received by the Customer using the 3D secure conditions agreed with his bank. Once the transaction has been validated, the customer will be redirected to the Website www.goldenhourengland.com, and will see his order confirmation.

4. Shipping and receiving the products

Golden Hour England only delivers Products ordered to UK, European Union countries and rest of the world (excluding Cyprus and Malta).

Golden Hour England reserves the right to make the shipment of the order conditional upon full payment of the price by the Customer.

Different delivery methods are available:

- shipment by Evri: UK

- shipment by FedEx : International 

Delivery times are indicated below. These times are in working days and run from the date of shipment of the order.


2 to 3 days


4 to 5 days

The Customer will be informed by email when the parcel is collected by the carrier. He will then be given a delivery number allowing him to track the progress of his order in real time.

If the Customer cannot take physical possession of the order on the scheduled delivery date, he can:

- schedule a new delivery,

- or collect the parcel from a collection point.

Delivery costs are not included in the price of the order and are added to it at the time of validation and payment.

The delivery costs of the products will be calculated using a table (below) taking into account the destination country and the chosen shipping method. 

For all orders within the UK and for an amount greater than or equal to seventy-five pounds (£75), delivery by Evri are free of charge.

For all orders within the European Union and for an amount greater than or equal to one hundred and twenty pounds (£130), delivery will be free of charge.

For all single orders to Rest of the world the amount of the delivery costs will always be equal to thirty Pounds (£30).

Upon delivery of the order, the Customer must check the conformity and condition of his order in the presence of the carrier and, as may be relevant, note any useful reservations concerning visible defects (missing product, damaged package).

The Customer is invited to contact the Customer Service department of the Golden Hour England online store (https://www.goldenhourengland.com/pages/contact-us) within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made after this period will be considered inadmissible.


Golden Hour England remains the owner of the products until full payment has been made.

The Customer accepts the risks of damage to or loss of the Products, as well as liability for any harm they may cause, as soon as delivery is made, and all risks related to transport of the Products in the event of return.



In accordance with the provisions The consumer act 2015, the Customer has the possibility, without it being necessary to provide grounds, to withdraw from his order within fourteen (14) days as from the date of receipt of the product(s) ordered, the date appearing on the carrier’s receipt signed by the Customer being taken as proof.

In the event of staggered delivery, the delivery date of the last article will be the date taken into account. When this fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

As a reminder, the right of withdrawal concerns only consumers and non-professionals.


The Customer must express his unequivocal wish to withdraw from the contract. To make it easier for the Customer to exercise his right of withdrawal, Golden Hour England has created a withdrawal form (link to the withdrawal form) which it recommends using for any withdrawal request. The Customer must complete the form and return it by using the contact form, which allows a file to be attached to the request, and which can be accessed via the following link: contact form.

Although its use is recommended, as it helps to avoid misunderstandings regarding the purpose of the request, the Customer is not required to use this withdrawal form. In any case, the Customer must clearly and unequivocally express his desire to withdraw from the contract. There should be no doubt whatsoever as to his intention. The Customer can use the postal address or email address specified above to communicate his withdrawal request to Golden Hour England, on any medium and in any manner whatsoever.


Each Product must be returned in new condition with its original packaging. Golden Hour England will not issue any refund if the Products returned by the Customer do not correspond to the product(s) ordered or were purchased elsewhere than the Website.

Before the order is sent back for exchange or return, the Customer needs to contact : contact@goldenhourengland.com , to explain the returning package. The shipping label is placed into the package . The Customer must then drop the parcel off at the corresponding collection point of his choice. The Customer will then be refunded upon receipt of the product(s).


Golden Hour England will refund the returned products, as well as the delivery costs by crediting the bank card used for payment. In the event of a partial return of the products, the delivery costs will not be refunded by Golden Hour England insofar as the Customer benefited from the delivery service for the products kept. The refund will be issued within a maximum of fourteen (14) days as from (i) the return of the products or (ii) the date on which the Customer provided proof of the shipment of the products (the date of whichever takes place first will be retained).


Claims relating to the Products ordered on the Website, including those relating to the exchange of Products, are dealt with exclusively via the Website’s after-sales service, which can be contacted using the contact form.


Golden Hour England cannot be held liable for the failure to perform or incomplete performance of one of its obligations if said poor performance is due to a force majeure event as defined by law, caused by the Customer or the unforeseeable and insurmountable action of a third party to the contract.

The Products must be used in accordance with the recommendations for use accompanying each Product. The modification of the Product, its transformation, misuse or use in a way which does not comply with these recommendations may result in harm for which Golden Hour England cannot be held liable.


Golden Hour England does not offer any warranties in addition to the legal warranties.


Golden Hour England is bound by the statutory warranty of conformity and the warranty for defects regarding the goods sold.

The Customer is invited to verify the conformity of the products received in performance of his order and, in the event that a defect is observed, to contact the Customer Services department of the Golden Hour England online store, which will handle the issue and inform him of the return and replacement or refund terms and conditions. In the event of a non-conformity or proven defect, the cost of returning the Product will be borne by Golden Hour England.

The replacement product will not be delivered until Golden Hour England has received the defective product. If it is not possible to replace the product or it cannot be replaced within one (1) month as from receipt of the defective product by Golden Hour England the Customer will have the choice between:

- Returning the product and requesting a refund,

- Or keeping the product and asking Golden Hour England to refund part of the price of said product.



If the products returned by the Customer do not correspond to the products ordered and were purchased elsewhere than on the Golden Hour England online store, Golden Hour England will not be bound by the obligations set forth in Article 9.1 above.



The Customer, and more generally any user of the Website, may be required to communicate personal data to Golden Hour England, in particular when creating a customer account, placing an order(s), subscribing to the Newsletter (etc.). Golden Hour England can collect user log-in data, such as the IP address or connection time, via computer tracers and tools.

Golden Hour England is committed to respecting the privacy of its Customers and Website users.

Golden Hour England implements technical solutions to ensure data privacy, and pays particular attention to ensuring that only those employees whose duties require it have access to the personal data of Website users and Customers.

The data collected is collected for the purpose of processing purchases made by the Customer and shipment of orders. It can be used for advertising and promotional purposes, if the Customer gives his consent in Golden Hour England Newsletter).

Certain data is necessary for the performance and delivery of orders. The Customer is never forced to provide this data, but Golden Hour England may not be able to fulfil the Customer’s requests if said data is not provided. The information necessary for the performance and delivery of orders, such as the postal address, is also communicated to the carrier.

In any case, and in accordance with the provisions of the General Data Protection Regulation and the UK Consumer Act 2015, the Customer is entitled to access his personal data. He can consult or request the modification, deletion or portability thereof.

To do so, the Customer must express his wish to access, modify or delete his personal data and provide Golden Hour England with evidence of his identity by using the contact form.

Golden Hour England reserves the right to make access to personal data conditional upon the presentation of a valid form of identification.


Golden Hour England owns the domain name “www.goldenhourengland.com”.

The Website is an intellectual work protected by intellectual property rights, in particular by copyright. The website as a whole, as well as the products sold on it, and each of the components (such as films, photographs, logos, trademarks, drawings or models, texts, tree views, software, animations, illustrations, diagrams) are the exclusive property of Golden Hour England, which alone is authorised to use the related intellectual property rights. 

Use of all or part of the website, in particular by downloading, reproduction, transmission, representation or distribution is strictly forbidden. Breach of these provisions will result in the Customer being subject to the penalties provided for by law. 

When you use a “share” feature offered on the website in order to discover a Golden Hour England brand product, you acknowledge and accept that the content made available by sharing should only be used for purely personal purposes, excluding any commercial use on websites or web pages and/or any other digital medium for commercial purposes.

Hyperlinks to the website can only be created with Golden Hour England prior written consent. Said permission can be revoked at any time. All websites with a hypertext link to the website are not under Golden Hour England and Golden Hour England cannot therefore be held liable (in particular editorial liability) for the access to and content of these websites.

Golden Hour England is free to change the content of the website at any time and without notice.


These TCS are governed by English law and applicable to any dispute arising between Golden Hour England and the Customer.

In the event of a dispute relating to the Golden Hour England online store, the Customer will first contact Golden Hour England to seek an amicable solution.  Failing this, the English courts will have jurisdiction to hear any dispute.


The Customer acknowledges that he was informed of these TCS prior to his order, in a legible and intelligible manner. 

He acknowledges that the information on www.goldenhourengland.com was communicated to him, and in particular:

- the essential characteristics of the Product;

- the price of the Product;

- the delivery costs;

- the identity of the seller

- information relating to the collection and processing of personal data;

- information relating to warranties;

- information relating to the consumer’s right of withdrawal and exercising said right;

- other important contractual conditions.

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